Return Policy

America 1st Brands Marketplace – Customer Return Policy

At America 1st Brands Marketplace, we are proud to operate as an Omni-Channel “Made in America Verified” Marketplace, showcasing premium products from American-owned brands and manufacturers. Our mission is to promote quality, transparency, and American craftsmanship by providing a trusted platform where consumers connect directly with verified U.S.-based sellers.

Please note that America 1st Brands Marketplace does not operate a centralized warehouse or direct fulfillment service. All inventory, order fulfillment, and returns are handled by each seller or their designated fulfillment partner.

As a result, all returns must be coordinated and shipped directly to the seller or their third-party fulfillment center as outlined below.

1. Return Authorization Process

To begin a return, customers must first contact the seller directly to request authorization and return instructions.

You can reach the seller through your order confirmation, order history, or their storefront page on America 1st Brands Marketplace.
The seller will verify your eligibility for a return and provide detailed shipping instructions.
Returns shipped without prior authorization may be rejected or delayed.

2. Return Shipping Destination

Because America 1st Brands Marketplace does not manage or store inventory, return shipments must be sent directly to:

The seller’s business warehouse, or
The seller’s approved third-party fulfillment center (as designated by the seller)

Do not ship returns to the America 1st Brands Marketplace address, as we are unable to process or accept returned merchandise.

3. Return Eligibility and Timeframe

Each seller on our marketplace sets their own return window and guidelines. While policies may vary, most sellers typically accept returns under the following conditions:

The return request is made within 7 to 30 days of product delivery.
Items are returned in new, unused, and resalable condition in the original packaging.
The product must include all accessories, inserts, and tags (if applicable).

Products that are used, damaged, altered, or returned after the specified window may not qualify for a refund or exchange.

4. Non-Returnable Items

Due to health and safety regulations or product customization, some items may be marked final sale and cannot be returned. These may include:

Custom or personalized items
Perishable goods (e.g., food, beverages, wellness items)
Opened or used personal care and hygiene products
Clearance or marked “final sale” items

Please refer to the product listing or seller policy for full return eligibility before purchasing.

5. Return Shipping Costs

Return shipping responsibility varies by seller:

If the return is due to seller error or a defective product, the seller may provide a prepaid return label.
For voluntary returns (such as a change of mind), the customer may be required to cover return shipping costs.

Tracking and insurance are recommended for all return shipments. America 1st Brands Marketplace is not responsible for lost or undelivered return items.

6. Refunds and Exchanges

Once the returned item is received and inspected by the seller:

A refund will be issued to the original method of payment, typically within 7–14 business days.
For exchanges, the seller will confirm availability and ship the replacement item accordingly.

You will receive an email confirmation once the refund or exchange has been processed.

7. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect:

Notify the seller within 3–5 business days of delivery.
Provide your order number, photos of the item and packaging, and a brief description of the issue.

Most sellers will gladly issue a replacement or offer a refund based on their return policy and product availability.

8. Marketplace Disclaimer and Escalation Support

As an Omni-Channel “Made in America Verified” Marketplace, America 1st Brands Marketplace facilitates the sale and promotion of American-made goods. However, we do not warehouse, ship, or process returns directly. Sellers on our platform manage their own inventory and fulfillment through their business operations or third-party logistics providers.

If you have made a good-faith effort to resolve your return issue with the seller but have not received a response or resolution, you may escalate the matter to our support team.

Marketplace Support Email:

support@america1stbrands.com

(Please include your full name, order number, seller name, and a description of the issue.)

Our support team will assist you in facilitating communication with the seller or resolving the issue where possible, within the scope of our marketplace policies.

Thank You for Supporting American-Made Brands

Your purchase supports job creation, entrepreneurship, and manufacturing excellence across the United States. We are honored to provide a platform that connects conscious consumers with quality, verified Made in America products.

Thank you for shopping with purpose at America 1st Brands Marketplace.